Privacy Policy

This Privacy Policy ("Policy") issued by PanasVIP ("we", "us", "our", "the Platform"), the operator of the online casino and sports betting service available at panasvip.cam. This Policy explains how we collect, use, disclose, store, and protect personal data relating to our registered users ("Players", "you") and visitors to the Platform.

PanasVIP takes data protection seriously and is committed to handling personal information in a manner that is lawful, fair, transparent, and consistent with applicable data protection standards. We process personal data only to the extent necessary to deliver our services, fulfil our legal obligations, and protect the legitimate interests of our business and our players.

By registering an account, making a deposit, or otherwise using the PanasVIP platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not create an account or use the Platform.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, identification number, payment details, IP address, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, alteration, retrieval, or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing personal data. For data collected through the PanasVIP Platform, PanasVIP is the Data Controller.
• "Data Processor" means a third party that processes personal data on behalf of the Data Controller under a written agreement, such as payment service providers or fraud detection vendors.
• "Consent" means a freely given, specific, informed, and unambiguous indication of the data subject's agreement to the processing of their personal data for a stated purpose.
• "KYC Data" means identity verification documents and information collected for Know Your Customer and Anti-Money Laundering compliance purposes, including government-issued identification and proof of address.

PanasVIP, operating the platform accessible at panasvip.cam, acts as the Data Controller in respect of all personal data collected from Players and site visitors. As Data Controller, we are responsible for ensuring that personal data is processed in accordance with this Privacy Policy and applicable data protection laws.

PanasVIP operates under an international gaming licence and maintains its data processing infrastructure in accordance with the data protection requirements of its licensing jurisdiction. Where applicable law requires the appointment of a Data Protection Officer or local representative, PanasVIP will make such appointments and publish the relevant contact details.

PanasVIP collects personal data from you directly (when you provide it to us), automatically (when you use the Platform), and from third parties (such as identity verification services and payment providers). The categories of data we collect include:

We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless it is directly relevant to a responsible gambling assessment or legal obligation, in which case it will be handled with heightened care and only with your explicit consent or as required by law.

PanasVIP processes your personal data for the following specific purposes:

• Account Management: To register, maintain, and administer your PanasVIP account, including managing login credentials, account settings, and communication preferences.
• Service Delivery: To provide access to casino games, live casino tables, and sports betting markets (including EPL, Liga Super Malaysia, UFC, and other competitions), and to process your wagers and payouts.
• Payment Processing: To facilitate deposits and withdrawals via your selected payment method, including Touch 'n Go eWallet, FPX, DuitNow, Maybank, CIMB, Public Bank, cryptocurrency walets, and card networks.
• Identity Verification (KYC): To verify your identity and age in compliance with our international licensing obligations and to prevent underage gambling.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other unlawful activities.
• Responsible Gambling: To monitor gambling patterns, identify indicators of problem gambling, administer self-exclusion and deposit limit programmes, and refer players to support resources where appropriate.
• Legal Compliance: To comply with anti-money laundering (AML) regulations, our licensing conditions, and any other applicable legal obligations.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain records of our correspondence.
• Platform Improvement: To analyse usage patterns, conduct internal research, and improve the functionality, performance, and user experience of the Platform.
• Marketing Communications: To send you promotional offers, loyalty programme updates, and other communications where you have provided consent or where we have a legitimate interest to do so.

PanasVIP relies on the following lawful bases for processing personal data, as recognised under internationally applicable data protection standards:

• Contract Performance: Processing necessary to perform our contractual obligations to you under the Terms & Conditions, including operating your account, processing transactions, and delivering gambling services.
• Legal Obligation: Processing required to comply with our legal and regulatory obligations, including KYC identity verification, AML transaction monitoring, and regulatory reporting to our licensing authority.
• Legitimate Interests: Processing that is necessary for purposes we reasonably consider to be in our legitimate business interests or those of our Players, including fraud prevention, platform security, responsible gambling monitoring, and business analytics — provided these interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, informed consent, principally for direct marketing communications. You may withdraw consent at any time by updating your communication preferences in your account settings or by contacting our support team.

PanasVIP does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the circumstances described below, and only to the minimum extent necessary for each purpose:

• Payment Service Providers: Personal and financial data is shared with payment processors — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow network operators, FPX, Maybank, CIMB, Public Bank, Hong Leong Connect, card networks, and cryptocurrency payment rails — to facilitate deposit and withdrawal transactions.
• Identity Verification Services: KYC data (including MyKad images and selfies) may be shared with third-party identity verification providers to validate your identity and age as required by our licensing conditions.
• Fraud Detection & Security Vendors: Technical and transactional data may be shared with fraud prevention and cybersecurity service providers to protect the Platform and its users from unlawful activity.
• Game Content Providers: Game session data may be shared with our licensed game content providers (software studios) for the purpose of resolving game-related disputes or auditing game outcomes.
• Legal and Regulatory Authorities: We will disclose personal data to law enforcement agencies, regulators, courts, or other public authorities where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.
• Professional Advisers: We may share personal data with our lawyers, auditors, or other professional advisers where necessary in connection with the management of our business, subject to appropriate confidentiality undertakings.

All third-party Data Processors engaged by PanasVIP are subject to written data processing agreements that require them to maintain the confidentiality and security of personal data and to process it only for the purposes authorised by PanasVIP.

As an international online platform, PanasVIP may transfer your personal data to countries outside your country of residence, including countries that may not provide the same level of data protection as Malaysia or your home jurisdiction.

Where personal data is transferred internationally, PanasVIP implements appropriate safeguards to ensure that the transfer meets applicable data protection standards. Safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities.
• Data processing agreements with recipients that impose equivalent data protection obligations to those applicable in the originating jurisdiction.
• Transfers to countries that have been formally assessed as providing an adequate level of data protection.

PanasVIP retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention principles are as follows:

• Active Accounts: Personal data associated with active accounts is retained for the duration of the account relationship.
• Closed Accounts: Upon account closure, we retain personal data (including identity documents, transaction records, and correspondence) for a minimum period of five (5) years to comply with our licensing conditions, AML regulations, and to defend against any legal claims that may arise.
• KYC Documents: Identity verification documents are retained for the period specified by our licensing authority, which is typically five (5) years from the date of the last transaction.
• Marketing Data: Personal data processed solely for marketing purposes will be deleted or anonymised within twelve (12) months of you withdrawing consent or requesting deletion, unless retention is required for another legitimate purpose.
• Technical Logs: Server logs and session data are typically retained for ninety (90) days unless required for longer periods in connection with a security incident or fraud investigation.

Upon expiry of the applicable retention period, personal data is either securely deleted from our systems or, where deletion is not technically feasible within standard timelines, irreversibly anonymised such that it can no longer be attributed to an individual.

PanasVIP implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security measures include:

• Encryption in Transit: All data transmitted between your device and our Platform is protected by256-bit SSL/TLS encryption. This applies to all account activity, financial transactions, and support communications.
• Encryption at Rest: Sensitive personal data stored on our servers, including KYC documents and financial records, is encrypted using industry-standard encryption algorithms.
• Access Controls: Internal access to personal data is governed by the principle of least privilege. Staff members are granted access only to the data necessary for their specific role, and all access is logged and audited.
• Two-Factor Authentication: Two-factor authentication (2FA) is available for Player accounts and is mandatory for all internal administrative access to systems that store personal data.
• Penetration Testing & Audits: Our platform and infrastructure undergo regular security testing, including penetration tests conducted by independent security specialists.
• Incident Response: PanasVIP maintains a documented data breach response plan. In the event of a breach affecting your personal data, we will notify affected individuals and relevant authorities within the timeframes required by applicable law.

PanasVIP uses cookies and similar tracking technologies to operate the Platform, improve user experience, and gather analytical data about how the Platform is used. Cookies are small text files stored on your device when you visit a website.

The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These cookies enable core features such as user authentication, session management, and security functions. They cannot be disabled without impacting your ability to use the Platform.
• Performance & Analytics Cookies: Used to collect aggregated, anonymised information about how visitors use the Platform, including which pages are visited most frequently and how users navigate between sections. This data informs our ongoing development efforts.
• Functional Cookies: Enable the Platform to remember your preferences (such as language settings, preferred odds format, and game lobby layout) to provide a more personalised experience.
• Marketing Cookies: Used, with your consent, to track interaction with promotional content and to serve you relevant offers. You may opt out of marketing cookies through your account settings or browser controls.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the Platform. For detailed information about the specific cookies used by PanasVIP and how to manage them, please contact our support team.

Subject to applicable law, you have the following rights in respect of your personal data held by PanasVIP. To exercise any of these rights, please submit a request to our privacy team using the contact details in Section 17. We will respond to verified requests within thirty (30) days, or within any shorter period required by applicable law.

• Right of Access: You may request a copy of the personal data we hold about you and information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing and there is no overiding legitimate interest. Note that erasure requests may be declined where retention is required by law.
• Right to Restrict Processing: You may request that we restrict processing of your personal data while a dispute about its accuracy or the lawfulness of its processing is resolved.
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

PanasVIP's services are strictly restricted to persons who are at least 21 years of age. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is conducted as part of the KYC process for all new accounts and for any account where age has not been confirmed.

If we become aware that personal data has been collected from a person under 21 years of age without parental or guardian consent, we will take immediate steps to delete that data and close the relevant account. Any winings generated by an underage account will be voided.

PanasVIP may send you marketing communications about promotions, loyalty programme updates, new game launches, and other PanasVIP news. We will only send marketing communications where you have provided consent during account registration, or where we have a legitimate interest to do so based on your existing account relationship.

Marketing communications may be delivered by email, SMS, or in-platform notifications. Each marketing communication will include a clear unsubscribe option. You may also manage your communication preferences at any time through your account settings, or by contacting our support team.

We do not share your personal data with third-party advertisers for their own marketing purposes. All marketing activity directed at PanasVIP players is conducted by PanasVIP or its directly authorised marketing partners under strict data usage restrictions.

The PanasVIP platform may contain integrations with third-party services, including payment processors (Touch 'n Go, FPX, DuitNow, Maybank, CIMB, Public Bank, Hong Leong), game content providers, identity verification services, and customer support tools. These third-party services have their own privacy policies that govern the collection and use of your data by those parties.

PanasVIP is not responsible for the privacy practices of third-party service providers, except where they act as Data Processors on our behalf under written data processing agreements. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of PanasVIP.

PanasVIP reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of our business. When we make material changes to this Policy, we will update the "Last Updated" date at the top of the document and notify registered Players via email or in-platform notification.

Your continued use of the Platform following the notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the amended Policy, you must cease using the Platform and may request account closure and deletion of your personal data, subject to our legal retention obligations.

We maintain prior versions of this Privacy Policy and will make them available to Players on request.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how PanasVIP handles your personal data, please contact our privacy team through the following channels:

• Live Chat: Available24/7 via the on-site live chat widget. Suitable for urgent enquiries and immediate support.
• Email: [email protected] — please include "Privacy Request" in the subject line for data rights requests. We aim to respond to all privacy enquiries within 30 days.

If you are not satisfied with our handling of your personal data or our response to a data rights request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. For Malaysian players, this is the Department of Personal Data Protection (JPD), operating under the Personal Data Protection Act 2010.